Refund policy

• Exchange or refund is only available at the moment of delivery.

• You may open the package and check your items while the courier is still there.

• Once the courier leaves, no exchange or refund will be accepted.

• Delivery fees must be paid in all cases (exchange, refund, or returning the order at delivery).

• Mima’s is responsible for any manufacturing defect reported within 7 days from the delivery date

• The item must be in original condition: unworn, unwashed, and with all tags attached.

• Once the defect is confirmed by our production team, you can choose between:

• Exchange, or

• Full refund

• If the defect is confirmed, Mima’s will cover the return delivery fees only.

• If the item is returned but no defect is confirmed, delivery fees are covered by the customer.

• Orders are confirmed once you receive a WhatsApp message.

• Estimated delivery time: 1–3 working days inside Cairo, and 2–5 working days for other cities.

• In case of refusing the order, delivery fees must be paid.

• InstaPay

• Number 01152872503-01201688824

• Send the payment screenshot on WhatsApp after payment.

• Cash on Delivery

For any inquiry, you can contact us via:

• Instagram DM