Refund policy

• Exchange or refund is only available at the moment of delivery.

• You may open the package and check your items while the courier is still there.

• Once the courier leaves, no exchange or refund will be accepted.

• Delivery fees must be paid in all cases (exchange, refund, or returning the order at delivery).

• Mima’s is responsible for any manufacturing defect reported within 7 days from the delivery date

• The item must be in original condition: unworn, unwashed, and with all tags attached.

• Once the defect is confirmed by our production team, you can choose between:

• Exchange, or

• Full refund

• If the defect is confirmed, Mima’s will cover the return delivery fees only.

• If the item is returned but no defect is confirmed, delivery fees are covered by the customer.

Delivery takes 1–3 working days inside Cairo and 2–5 working days for other cities. If the order is refused at delivery, delivery fees must still be paid. In all situations, delivery fees are the customer's responsibility.

• InstaPay on 01201688824

• Send the payment screenshot on WhatsApp after payment.

• Cash on Delivery

For any inquiry, you can contact us via:

• Instagram DM